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Chapter 7: Troubleshooting and Support 115
ERROR SAVING
IMAGE
or
ERROR SAVING
VIDEO
The optional
memory card that
is installed was
removed before
the camera
finished writing to
the card or was
half-locked.
z Always wait until the
Memory light stops
blinking before removing
the memory card from
the camera.
z With the camera turned
off, remove the memory
card and check to see if
the locking tab on the
edge of the card is fully
in the unlocked position.
Cannot display
image
The image was
taken with
another camera
or the image file
was corrupted
when the camera
was shut down
improperly.
z The image may still be
okay. Transfer the image
to your computer and try
opening it with the
HP Image Zone software.
z Do not remove the
memory card when the
camera is turned on.
Camera has
experienced an
error
The camera may
have a firmware
problem.
Turn the camera off and
then on again. If that does
not fix the problem, try
resetting the camera (see
Resetting the Camera on
page 88). If the problem
persists, note the error
code and then call HP
Support (see
Getting
Assistance on page 122).
Message Possible cause Solution