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Chapter 7: Troubleshooting and Support 119
Error Messages on the Computer
Message Possible cause Solution
Cannot Connect
To Product
The computer
needs to access
files in memory
during HP Instant
Share setup. But
either the
internal memory
is full, or if an
optional memory
card is installed,
the card is full.
If internal memory or the
optional memory card is
full, transfer the images to
a computer (see
Transferring Images to a
Computer on page 73)
and then delete the
images from the camera to
free-up space (see Delete
on page 60).
The camera is
turned off.
Turn on the camera.
The camera is
not working
correctly.
Try connecting the
camera directly to an
HP Photosmart or
PictBridge-compatible
printer, and print an
image. This will verify that
the image, optional
memory card, USB
connection, and the USB
cable are functioning
correctly.
The cable is not
connected
correctly.
Make sure that the cable is
firmly connected to the
computer and camera.