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Chapter 7: Troubleshooting and Support 117
Incorrect or
missing print
cartridge
The printer
cartridge is the
incorrect model
or is missing.
Install a new printer
cartridge, turn the printer
off, then turn it back on.
Printer has a
paper jam
or
The print carriage
has stalled
There is a paper
jam or the printer
carriage has
stalled.
Turn off the printer.
Completely clear the
paper jam, then turn the
printer back on.
Printer is out of
paper
The printer is out
of paper.
Load paper into the
printer, and then press the
OK or Continue button on
the printer.
Selected print size
is larger than
selected paper
size.
Print size is too
large for the
paper size.
Press Menu/OK on the
camera to return to the
Print Setup screen and
select a print size that
matches the paper size.
Or select a larger paper
size and load larger paper
into the printer.
Selected paper
size is too big for
printer.
Selected paper
size is larger than
the maximum
size supported in
the printer.
Press Menu/OK on the
camera to return to the
Print Setup screen and
select a paper size that fits
the printer.
Message Possible cause Solution