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Symptom Cause and Correction
DVD-RAM/R/RW drive built
into PC cannot be used after
the provided software has
been installed.
Video is not recognized by
software in PC.
DVD-R disc cannot be played
back on DVD-
MovieAlbumSE
Error appears when starting
DVD-MovieAlbumSE
Video written to hard disk of
PC using DVD-
MovieAlbumSE copy tool
cannot be edited.
When DVD -MovieAlbumSE
software provided with the
DVD video camera/recorder
is started, "Disc in Drive X:
cannot be used on
MovieAlbum" appears (a
letter showing the drive
where disc is loaded appears
in X).
An image that should have
been recorded does not
appear when DVD-
MovieAlbumSE is started.
Executing “Export” on DVD-
MovieAlbumSE will
interrupt reading midway
When executing “Export” on
DVD-MovieAlbumSE, it will
take time to read
"Hardware Removal" results
in error
“USBNTMAP.SYS not
found” appears while
installing USB driver
No USB HS (high speed)
connection even when
USB2.0 card is used
This problem may be solved if the software related to DVD-RAM/R/RW built
into PC is upgraded, or if the UDF driver is uninstalled. However, if the OS of
PC is Windows 98 Second Edition/Me/2000 Professional, uninstalling the UDF
driver will make it impossible for the photos recorded on DVD-RAM disc in the
DVD video camera/recorder to be read by the PC.
Is the power switch of the DVD video camera/recorder set to "VIDEO" or
“PHOTO (disc)”?
Set it to "VIDEO" or “PHOTO (disc).
DVD-MovieAlbumSE is exclusively for DVD-RAM disc. When playing back
DVD-R disc on PC, use generally available DVD-R disc playback software.
Make sure that your PC display adapter (video card) conforms to DirectX8.1
The specifications state that DVD-MovieAlbumSE complies only with images
recorded on DVD-RAM disc: It cannot edit video (DVD-VR) data stored on hard
disk of PC. To edit image data stored on hard disk, copy the data to DVD-RAM
disc and then edit it.
Is a disc other than DVD-RAM loaded?
Load a DVD-RAM disc. DVD-MovieAlbumSE is exclusively for DVD-RAM disc.
Use the following procedure to select the drive where DVD-RAM disc is loaded.
1) Click the "Preference" button in the dialog box.
2) Click "Preference".
3) Click "Device Setting".
4) Choose the drive where DVD-RAM disc is loaded in the "Drive Select" column,
and then click "OK".
Use the following procedure to select the drive where DVD-RAM disc is loaded.
1) Click the "Preference" button at the top right of DVD-MovieAlbumSE screen.
2) Click "Preference".
3) Click "Device Setting".
4) Choose the drive where DVD-RAM disc is loaded in the "Drive Select" column,
and then click "OK".
Do not choose “Simple Export”: If you do, reading will stop midway.
a) If photo is included in the range of “export”, it may take more time because
data must be re-encoded and read.
b) If “Divide by Maker” is not chosen, it may take some time because data will
be read while being re-encoded.
Making sure the ACCESS/PC indicator on the DVD video camera/recorder goes
out, turn the PC off, and then unplug the PC connection cable from the DVD
video camera/recorder.
If your PC uses Windows 2000 Professional, the problem may be solved it you
install Windows 2000 Service Pack 3 or later.
You have designated a folder which is different from that for Windows when
installing USB driver: Designate the correct folder.
Make sure that you have already installed the driver provided with the USB2.0
card. You will need to install the driver provided by USB2.0 card maker in
order to operate the USB2.0 card at HS (high speed).
Troubleshooting > Problem Guide