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Solving Problems 101
7. Follow the on-screen instructions to uninstall the software.
Note: If the name of your printer remains in the Print Center or Printer Setup
Utility, select it from Printer List and click Delete.
8. When you see the Installer window again, click Quit.
9. Restart your Macintosh, then see the Start Here sheet to reinstall your software.
Where To Get Help
If you need help with your printer, Epson Print CD, or the P.I.M. II Plug-in for
Adobe Photoshop, see the information below.
For help with other software that came with your printer, see page 102.
Epson Technical Support
Epson provides these technical support services:
Internet Support
Visit Epson’s support website at epson.com/support and select your product for
solutions to common problems. You can download drivers and documentation, get
FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call for support, please have the following information ready:
■ Product name (EPSON Stylus Photo R1800)
■ Product serial number (located on the back of the printer and on its box)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Computer configuration and operating system version
■ Description of the problem