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Solving Problems 97
3. Remove any jammed paper from the sheet feeder or open the printer cover and
remove any paper jammed inside.
Roll paper doesn’t feed correctly or jams in the printer.
■ Cut the end of the paper straight across. If the edge is uneven or frayed, the paper
won’t feed smoothly.
■ If the roll paper end is curled, place the end inside a folded sheet of paper and roll
it backwards against the curl.
■ Make sure the paper is loaded in the roll paper feeder, not the sheet feeder; see
page 20.
■ As you load the paper, gently hold it in the roll paper feeder and wait for it to
load; don’t force the paper in.
■ Select Roll as the Source (Windows) or the correct size and source of Roll Paper
for the Paper Size (Mac OS X). Other settings will feed too much paper. See
page 39 for instructions.
■ If extra paper feeds, press the z roll paper button for three seconds to rewind the
paper all the way (repeat if necessary). If the ) paper light is on, press the
) paper button. Reload the paper as described on page 20.