Filter
Top Products
108 Requirements and Notices
Epson America, Inc. Limited Warranty
What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail purchaser that the
Epson printer covered by this limited warranty statement, if purchased new and used in the United
States or Canada, conforms to the manufacturer’s specifications and will be free from defects in
workmanship and materials for a period of one (1) year from the date of original purchase. Epson also
warrants that the consumable ink cartridges enclosed with the printer will perform to the
manufacturer’s specified usage, which usage may expire before the expiration of the limited warranty
for the Epson printer. For warranty service, you must provide proof of the date of original purchase.
What Epson Will Do To Correct Problems: Should your Epson printer prove defective during the
warranty period, please call the Epson Connection at (562) 276-7296 (U.S.) or (905) 709-2567
(Canada) for warranty repair instructions and return authorization. An Epson service technician will
provide telephone diagnostic service to determine whether the printer requires service. If service is
needed, Epson will, at its option, exchange or repair the printer without charge for parts or labor. If
Epson authorizes an exchange for the defective unit, Epson will ship a replacement printer to you,
freight prepaid, so long as you use an address in Canada or the U.S. (excluding Puerto Rico and U.S.
Possessions). Shipments to other locations will be made freight collect. You are responsible for securely
packaging the defective unit and returning it to Epson within five (5) working days of receipt of the
replacement. Epson requires a debit or a credit card number to secure the cost of the replacement
printer in the event that you fail to return the defective one. If your printer is being repaired, Epson will
direct you to send your printer to Epson or its authorized service center, where the printer will be fixed
and sent back to you. You are responsible for packing the printer and for all costs to and from the
Epson authorized service center. When warranty service involves the exchange of the printer or a part,
the item replaced becomes Epson property. The replacement printer or part may be new or refurbished
to the Epson standard of quality, and, at Epson’s option, may be another model of like kind and
quality. Epson’s liability for replacement of the covered printer will not exceed the original retail selling
price of the covered printer. Exchange products and parts assume the remaining warranty period of
your original product covered by this limited warranty.
What This Warranty Does Not Cover: This warranty does not apply to refurbished or reconditioned
products. This warranty covers only normal use in the United States and Canada. Using this product
for continuous production or similar high duty purposes is not considered normal use; damage,
maintenance or service from such use will not be covered under this warranty. This warranty is not
transferable. This warranty does not cover any color change or fading of prints or reimbursement of
materials or services required for reprinting. This warranty does not cover damage to the Epson
product caused by parts or supplies not manufactured, distributed or certified by Epson. This warranty
does not cover ribbons, ink cartridges or third party parts, components, or peripheral devices added to
the Epson product after its shipment from Epson, e.g., dealer or user-added boards or components.
Epson is not responsible for warranty service should the Epson label or logo or the rating label or serial
number be removed or should the product fail to be properly maintained or fail to function properly as
a result of misuse, abuse, improper installation, neglect, improper shipping, damage caused by disasters
such as fire, flood, and lightning, improper electrical current, software problems, interaction with
non-Epson products, or service other than by an Epson Authorized Servicer. If a claimed defect cannot
be identified or reproduced, you will be held responsible for the costs incurred.
SM