Filter
Top Products
88 Solving Problems
Diagnosing Printer Problems
First, check the printer’s lights (see below) or run a printer check (see page 90).
Lights Explanation
Green P power light
flashes
The printer is receiving a print job, printing, replacing an ink
cartridge, charging ink, or cleaning the print head.
Red
H ink light flashes An ink cartridge is low on ink. Make sure you have a
replacement cartridge, then follow the steps on page 78 to
install it.
Red
H ink light on An ink cartridge is expended, not installed, not installed
correctly, or is not compatible with the printer.
Follow the steps on page 78 to install or reinstall the
cartridge correctly.
Red
) paper light on Your paper ran out, multiple sheets fed, or the wrong size
sheet fed, or the CD/DVD tray is not inserted completely.
Sheet Feeder: If paper is out, load more paper and press
the
) paper button. If multiple sheets or the wrong size
sheet fed, press the
) paper button to eject the paper,
then turn your printer off and then on. For loading
instructions, see page 12.
Single Sheet Guide: See page 16 for instructions on
loading single sheets of special papers.
Roll Paper: See page 20 for instructions on loading or
reloading roll paper.
CD/DVD: See page 66 for instructions on inserting the
CD/DVD tray correctly.