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VOT-320 Appendix | en 95
Bosch Sicherheitssysteme GmbH Installation and Operating Manual DOC | V4.5 | 2010.09
8 Appendix
8.1 Troubleshooting
If you are unable to resolve a malfunction, please contact your supplier or systems integrator,
or go directly to Bosch Security Systems Customer Service.
You can view a range of information about your unit version on the System Overview page
(see Section 5.41 Advanced Mode: System Overview, page 80). Make a note of this information
before contacting Customer Service. You can download an internal maintenance log from the
unit on the Maintenance page if you wish to send it to Customer Service by e-mail (see
Section Maintenance log, page 79).
The following tables are intended to help you identify the causes of malfunctions and correct
them where possible.
8.2 General malfunctions
Malfunction Possible causes Recommended solution
No connection between
the camera and terminal
program.
Incorrect cable connections. Check all cables, plugs,
contacts, terminals and
connections.
The computer's serial interface
is not connected.
Check the other serial interface.
Interface parameters do not
match.
If necessary select a different
interface and make sure that the
computer's interface parameters
match those of the unit. Try the
following standard parameters:
19,200 baud, 8 data bits, no
parity, 1 stop bit. Next,
disconnect the unit from the
power supply and reconnect it
again after a few seconds.
No image transmission to
remote station.
Camera error. Connect local monitor to the
camera and check the camera
function.
Faulty cable connections. Check all cables, plugs, contacts
and connections.
Incorrect encoder stream
property set for connection to
hardware decoder.
Select the H.264 BP+ (HW
decoder) option on the Encoder
Streams configuration page.