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Problem 4
Solutions
Both sides are not scanned even when the Duplex scanner driver
setting is enabled.
In CaptureOnTouch or CapturePerfect 3.0, executing a job for which
single-sided (simplex) scanning is registered will always result in
simplex scanning, regardless of scanner driver settings.
For example, if [Simplex] is selected under the [Scanner setting] tab
of the [Job Register] dialog box in CaptureOnTouch, scanning will
always be single-sided for that job. Even if you configure scanner
driver settings from [Scan Batch to File] under the [Scan] menu in
CapturePerfect 3.0, a job will always be performed according to its
registered settings. To perform duplex scanning, either change the
job setting or create another job for duplex scanning.
Problem 5
Solutions
If white lines or streaks appear in scanned images.
Clean both sides of the scanner glass, and the rollers (both rubber
and metal). If a sticky substance such as glue or correction fluid is
found, carefully wipe with just enough pressure to clean the area
where the lines appear. If the problem cannot be solved by cleaning,
the internal glass may be scratched. Contact your local authorized
Canon dealer.
Problem 6
Solutions
Pages are missing.
When the scanner driver’s [Scanning Side] setting is [Skip Blank
Page], documents with very little black may be unintentionally
skipped. Select another scan mode setting such as [Simplex] or
[Duplex], or decrease the [Ratio of black pixels]. If pages are
skipped due to the document double feeding, see “Problem 7
Documents jam (or double-feed)”.
Problem 7
Solutions
Documents jam (or double-feed).
(1) Confirm that the roller is installed in the scanner according to the
Setup Guide page inserted in Reference Guide. The roller is not
installed in the scanner when shipped, and proper feeding is not
possible until it is installed. If the roller has been installed
correctly, clean it if necessary.
(2) Proper scanning may not be possible when document pages
stick together due to static electricity. Fan the documents before
you load them.
(3) Set the feed selection lever to (Bypass), and manually feed the
scanner one page at a time.
Problem 8
Solutions
Scanned images are saved in TIFF instead of JPEG format.
When the scanner driver’s [Mode] setting is [Auto Color Detection],
documents detected as black and white (binary) are automatically
saved as TIFF images, regardless of document settings. This occurs
because JPEG format does not support black and white binary
format images. If you want to save all images in JPEG format,
change the scanning [Mode] to either [Color] or [256-level Gray].
Problem 9
Solutions
Each scanned image of a multi-page document is saved as a
separate document.
• With CaptureOnTouch, you can scan multiple pages into one
image file when TIFF or PDF file format is selected. To do this,
select [File type], click the [Detail Settings] button, and select
[Save all pages as one file] in the displayed dialog box.
• When you select [Scan Batch to File] from the [Scan] menu in
CapturePerfect, a dialog box appears with a pull-down menu at the
bottom that allows you to select [Single Page], [Multi Page (All
Pages)], or [Multi Page (Specified Pages)]. If you select [Single
Page], each page of a multi-page document is saved as a separate
image file. To save multiple pages to a single image file, select
[Multi Page (All Pages)] or [Multi Page (Specified Pages)].
Problem 10
Solutions
Documents feed, but no scanned images are saved.
When Panel-Feeding is selected as the feeding method on the
scanner driver’s setting screen, after a document is fed, scanning
does not occur until the scan button is clicked on the scan panel.
Problem 11
Solutions
Scanned images of multiple pages cannot be saved in a single
JPEG or BMP (PICT) file.
Multiple scanned images cannot be saved in a single JPEG or BMP
(PICT) file. Save the images in either TIFF or PDF format.