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Customer Support
Our Customer Support team can provide the following
services:
❏
Technical information on installing, configuring, and
operating your EPSON products
❏
Arranging for faulty EPSON products to be repaired
within the warranty period
The Customer Support team can be contacted by calling
01442 227478 in the UK or 00 44 1442 227478 from the
Republic of Ireland.
Faxon EPSON
Contact Faxon EPSON Faxback Service for:
❏
Literature and specifications on the latest EPSON
products
❏
Support information including troubleshooting tips,
switch settings and driver information
To use Faxon EPSON, call 01442 227332 using a touch-tone
phone. You will be asked to follow a simple routine to
register your document request and once you have entered
your telephone and fax numbers, Faxon EPSON will fax a
copy of the document catalogue to your fax machine.
When you have found the documents that you need in the
catalogue, call Faxon EPSON again and enter the document
ID numbers. The documents will be faxed to you
automatically.
EPtec - Bulletin Board Service for latest drivers
and utilities
You can call the EPSON Bulletin Board Service on 01442
227479. No membership is required. Make sure that your
communications software is set to 8 data bits, 1 stop bit, no
parity bit, ANSI terminal mode emulation and a modem
speed of up to 28.8 Kbps. Downloading protocols supported
include Xmodem, Ymodem and Zmodem. See the
documentation that came with your communications
software and modem for more information.
When you first connect to the Bulletin Board Service, you
will be asked for your name, company name, phone number
and a password (which you can invent yourself).
World Wide Web
If you can connect to the Internet and have a Web browser,
you can access EPSON’s World Wide Web site at
http://www.epson.com. Here you will find information on
the latest EPSON products, software drivers, and answers to
frequently asked questions.
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Contacting Customer Support
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