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For United States Users
If you purchased your camera in the United States or
Canada, EPSON provides customer support and service
through a network of authorized EPSON Customer Care
Centers. Dial (800) 922-8911 for the nearest location or the
following services:
❏
Fax-on-Demand access to EPSON’s technical
information library
❏
Literature on current and new products
❏
The location of your nearest Authorized EPSON
Reseller or Customer Care Center
❏
Technical information on installation, configuration, and
operation of EPSON products
❏
Customer relations.
For answers to commonly asked questions about EPSON
products 24 hours a day, 7 days a week, call EPSON Sound
Advice at (800) 442-2110.
You can purchase manuals, accessories, or parts from
EPSON Accessories at (800) 873-7766 (U.S. sales only). In
Canada, please call (800) 873-7766 for dealer referral.
If you need help using software with an EPSON product,
see the documentation for that program for technical
support information.
Electronic support services
You can access helpful tips, specifications, DIP switch or
jumper settings, drivers, FAQs, sample files, application
notes, and EPSON product bulletins 24 hours a day, 7 days a
week, using a modem and one of the online services below.
World Wide Web
From the Internet, you can reach EPSON’s home page at
http://www. epson. com
EPSON Internet FTP site
If you have Internet FTP capability, use your Web browser
(or other software for FTP downloading) to log onto
ftp.epson.com with the user name anonymous and your
e-mail address as the password.
EPSON Download Service
You can call the EPSON Download Service BBS at (800)
442-2007. Set your communications software to 8 data bits, 1
stop bit, no parity. Modem speed can be up to 28.8 Kbps.
EPSON Fax-on-Demand Service
You can access EPSON’s technical information library by
calling (800) 442-2110 or (800) 922-8911 and selecting the
appropriate phone option. You must provide a return fax
number to use Fax-on-Demand.
B
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Poppy Rev.B/TCAT
A5 size Appendix B
97/09/18 pass 3
Contacting Customer Support
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