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EPSON Forum on CompuServe
®
Members of CompuServe can type GO EPSON at the menu
prompt to reach CompuServe’s Epson America Forum. As
an owner of an EPSON product, you are eligible for a free
introductory CompuServe membership, which entitles you
to an introductory credit and your own user ID and
password. To take advantage of this offer in the U.S. or
Canada, call (800) 848-8199 and ask for representative #529.
For Australian Users
EPSON Australia wishes to provide you with a high level of
Customer Service. As well as this User’s Guide, we provide
the following sources for obtaining information:
EPSON FAXBACK
EPSON FAXBACK will fax you the latest specifications and
pricing for most EPSON products offered in Australia. There
is also technical information including details of the latest
software and drivers available. Phone (02) 9903 9075 and the
system will guide you through a number of choices before
faxing the information to your fax machine.
EPSON Bulletin Board System
This is where you can download the latest software and
drivers. Visit the BBS to check out the latest versions. If you
have a modem, phone (02) 9417 5090.
Internet URL http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth
taking your modem here for the occasional surf! You can get
the same information as offered on the EPSON FAXBACK
and the EPSON Bulletin Board plus more.
Your dealer
Don’t forget that your dealer can often help identify and
resolve problems. The dealer should always be the first call
for advice on problems. They can often solve problems
quickly and easily as well as give you advice on the next
step to take.
EPSON Helpdesk
EPSON Helpdesk is provided as a final backup to make sure
our clients have access to advice. Operators on the Helpdesk
can aid you in diagnosing hardware and software problems.
They can also advise you on the latest EPSON products and
where the nearest dealer or service agent is located. Many
types of queries are answered here.
Access to the Helpdesk is at no charge to purchasers of new
products for the first 12 months of that product’s life. After
that period, a different phone number is used and charges
are debited to your telephone account. The current charge
rates are specified when you ring the chargeable support
number. You are asked to signify your acceptance before
any charges are incurred.
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Poppy Rev.B/TCAT
A5 size Appendix B
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Contacting Customer Support
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