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For detailed information on using the HP Scanner Tools Utility, see the HP Scanner Tools
Utility help.
Replace the feed roller and separation pad
Replace the feed roller and separation pad under either of the following conditions:
• Streaks on scans or paper jams occur repeatedly and cleaning the automatic
document feeder does not help.
• The HP Scanner Tools Utility Maintenance tab indicates that maintenance is due.
The feed roller replacement kit contains a feed roller, separation pad, and installation
instructions. To order replacement kits, go to
www.hp.com/support.
To replace the feed roller and separation pad, follow these steps:
1. Turn off the scanner, and then disconnect the USB or Ethernet cable and power cable
from the scanner.
2. Open the ADF access door and roller cover, and then replace the feed roller and
separation pad as described in the installation instructions that were included with the
replacement kit.
3. Close the roller cover and ADF access door, and then reconnect the USB or Ethernet
cable and power cable to the scanner.
4. Turn on the scanner, and then update the scanner maintenance history:
a.
Press the Setup (
) button on the scanner control panel to open the HP Scanner
Tools Utility. If prompted, select your computer name and, if required, your PIN.
Click the Maintenance tab.
b.In the Feed Roller and Separation Pad Maintenance area, click Record
Replacement and then click Yes.
For more information, see the HP Scanner Tools Utility help.
Order maintenance and scanner supplies
You can purchase maintenance parts online at the scanner support website at
www.hp.com/buy/parts or from your local HP dealer.
Order maintenance and scanner supplies 35