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Scanner operation problems....................................................................................................42
Scanner will not turn on......................................................................................................43
Scanner lamp stays on.......................................................................................................43
Scanner does not start scan right away.............................................................................43
Scanner is scanning items very slowly...............................................................................43
Custom scan shortcut names do not display correctly on the LCD....................................43
Vertical white stripes appear on the printed page..............................................................44
Scan files are too large.......................................................................................................44
The bottom of the image is cut off when scanning from the scanner glass........................44
Issues with scanning documents or text (OCR).................................................................44
Scanner button issues..............................................................................................................45
Buttons do not work............................................................................................................45
An unexpected program opens when a button is pressed.................................................45
Wrong shortcut is used when the Scan button is pressed..................................................46
Automatic document feeder (ADF) problems...........................................................................46
Scanned image is fuzzy......................................................................................................47
Scanned images contain streaks or scratches...................................................................47
Scanner scans only one side of a double-sided page........................................................47
Scanned pages are out of order at the scan destination....................................................48
Scanned pages are missing at the scan destination..........................................................48
The image is completely black or completely white............................................................48
Scanned images are not straight........................................................................................48
Clear a jam from the automatic document feeder (ADF)....................................................49
Automatic document feeder (ADF) does not feed paper....................................................50
The bottom of the scanned image is cut off........................................................................50
Slides, negatives, and TMA issues...........................................................................................51
The image cannot be enlarged...........................................................................................51
Incorrect colors print, or the image is too light or dark........................................................51
The scanned images are dark............................................................................................51
The transparent materials adapter (TMA) does not work at all..........................................51
No light or only dim light is visible in the transparent materials adapter (TMA) after
selecting a slides or negatives scanning shortcut..............................................................52
Networking problems................................................................................................................52
General network troubleshooting........................................................................................52
Check network status.........................................................................................................52
Problems connecting to a wired network............................................................................53
Additional troubleshooting information.....................................................................................53
6 Product support......................................................................................................................54
Index..............................................................................................................................................55
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