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6 Product support
In order to get the best results from your HP product, please consult the following HP
support offerings:
1. See the product documentation that came with the product.
• Review the troubleshooting section in this user guide.
• Review the scanner software help (click Start, point to Programs or All
Programs, point to HP, point to Scanjet, point to N6350, point to User Guide,
and then select your preferred format).
2. See the HP online support website at
www.hp.com/support, or contact your point of
purchase.
HP online support is available to all HP customers. It is the fastest source for up-to-
date product information and expert assistance, including the following features:
• Online chat and email access to qualified online support specialists
• Software, firmware, and driver updates for your product
• Valuable product and troubleshooting information for technical issues
• Proactive product updates, support alerts, and HP newsletters (available when
you register your product)
3. HP support by phone
• Support options and fees vary by product, country/region, and language.
• Fees and policies are subject to change without notice. Please see
www.hp.com/
support for the latest information.
4. Post-warranty period
After the limited warranty period, help is available online at
www.hp.com/support.
5. Extending or upgrading your warranty
If you would like to extend or upgrade the product’s warranty, please contact your
point of purchase or see the HP Care Pack Services at
www.hp.com/support.
6. If you already purchased an HP Care Pack Service, please check the support
conditions in your contract.
54 Product support