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Troubleshooting
Troubleshooting
When a malfunction occurs, it may not be serious and can be corrected easily. The following
describes the most common problems and solutions. Please refer to the following before
calling Lorex Technical Support:
Error Possible Causes Solutions
• System is not
receiving power, or is
not powering up
• Cable from power adapter is
loose or is unplugged
• Confirm that all cables are connected correctly
• Confirm that the power adapter is securely
co
nnected to the back of the unit
• Cables are connected, but
sys
t
em is not receiving sufficient
power
• Confirm that the system is powered on (LED
indicators on the front should be ON)
• If the unit is connected through a power bar or
surge protector, try bypassing the bar and
connecting the power directly to the wall outlet
• Confirm that there is power at the outlet:
• Connect the power cable to another outlet
• Test the outlet with another device (such as a
lam
p or ph
one charger)
• 16-channel only: Power switch
is set to
OFF (•) position
• Confirm that the power switch is in the ON (I)
position
• Remote control is
no
t detected by the
system
• Battery in the remote control is
drained
• Install two fresh AAA alkaline batteries in the
remote control
• There are no batteries in the
rem
ote control
• IR sensor on DVR is blocked or
d
o
es not have line of sight to the
remote control
• Ensure there is line of sight between the remote
control and the IR sensor
• Hard drive is not
detected by the
system
• Hard drive cables are loose or
not properly connected
• Remove the housing and check that hard drive
cables are firmly connected
• There is no hard drive in the
syst
em
• Open the housing and install a 3.5" SATA hard
drive. Make sure to format the drive after installing.
For details, see “Appendix E: Replacing the Hard
Drive” on page 118
• Hard drive is full
(0%) and the unit is
no longer recording
• Overwrite is not enabled • From the Main Menu, select DEVICE>HDD>.
Select Auto under Overwrite