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Operating Instructions
134
2.11 Troubleshooting
Problem Cause and Remedy
The camera image is not
displayed.
• The camera is not powered up.
→ Turn the camera on.
• The camera IP address is incorrect.
→ Set the proper IP address at the basic settings on
the preferences page.
• The authentication is required for the camera.
→ Set the proper user name and password at the basic
settings on the preferences page.
• Network to which your PC is connected is not working.
→ Confirm that the network is working.
• The network is congested.
→ Pages may not be displayed immediately.
Wait for a while.
• The proxy setting is incorrect.
→ If the camera cannot be accessed without a proxy
server, the proxy setting should be set on this
software. Check [Use a proxy server] and set the
proxy settings at proxy server settings on the
preferences page.
• There are more than 4 connections to the same
camera using this software.
→ There is a limit to the number of connections to the
same camera using this software (including BB-
HNP11). If you select [Audio and images are sent
using one connection] on the basic settings page, do
not make more than 4 connections to the same
camera. If you are making more than 4 connections,
select [Images and audio are connected
separately].
"Register the license key."
is displayed on the multi-
monitoring page.
• The license registration is not performed.
→ Perform the license registration entering registration
code and license key at [Help]→[License
Registration] on the menu bar.