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Operating Instructions
135
Timer recording is not
working.
• The day of the week is not checked at [Day of the Week
Setting] on the timer settings page.
→ Check the day of the week to enable timer recording.
• Timer is disabled.
→ Select [Enable] at timer setting on the timer settings
page.
You cannot pan or tilt the
camera.
• Pan/tilt operation is not permitted on the camera’s
setting.
→ Permit the pan/tilt operation on the camera’s setting.
• The camera does not support pan/tilt operation.
This software is unstable
or does not work.
• Your PC specification does not meet the requirement.
→ Close other applications.
The audio cannot be
listened during
monitoring.
• The camera does not support audio.
→ The camera should support audio.
• Microphone is not properly connected.
→ Confirm that microphone is properly connected.
• Volume setting on your PC is muted or set to minimum.
→ Adjust the volume on the volume control window on
your PC.
• The speaker is malfunctioning.
→ Confirm that the speaker is working.
Audio cannot be listened
while viewing recorded
images of the camera with
audio.
• [Image Only] is selected at [Audio Recording Settings]
on the image settings page.
→ If [Image Only] is selected, the audio is not recorded.
Select [Audio and Image] to record audio.
Audio is not synchronized
with images on the
monitoring or playback.
• Audio delays 1 or 2 seconds after the image.
Audio may be interrupted or the image may be paused.
This is not a problem.
The resolution and image
quality control do not
function with this
software.
• The resolution and image quality control set on the
camera do not function with this software.
Problem Cause and Remedy