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Chapter 7: Troubleshooting and Support 113
Camera Self-diagnostic Tests
If you think your camera may be defective or malfunctioning in
some way, there is a diagnostic program (a set of eleven
different tests) that you can run on the camera to try to
determine the problem. The following things are tested on the
camera; Flash, LEDs (lights), Buttons, Live View, LCD Color,
Microdisplay, Audio Playback, Record Audio, Memory Card,
and SDRAM.
NOTE The test is in English only.
1 Turn off the camera.
2 Hold in the Flash button on the back of
the camera.
3 Turn on the camera while continuing to
press on the Flash button. You should
see a blue screen titled CAMERA SELF-
DIAGNOSTICS appear on the Image
Display.
4 Follow the simple instructions on the Image Display to
perform the set of tests. Some tests will tell you if the camera
passed or failed, while other tests will make the camera do
something, and you must check to see if the camera did it
correctly. If any of the tests fail, note which one(s), so that
you can provide this information when you contact HP
Support. The entire set of tests takes only a few minutes to
complete.
5 To exit the diagnostic program at any point, simply turn off
the camera.
MF