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Chapter 7: Troubleshooting and Support 115
Consumer Care is available in the following languages:
Dutch, English, French, German, Italian, Portuguese,
Spanish, Swedish, Traditional Chinese, Simplified Chinese,
Japanese, Korean. (Danish, Finnish, and Norwegian
support information is available in English only.)
3 Access HP e-support. If you have access to the Internet,
connect with HP via e-mail by going to: www.hp.com/
support. You will receive a personal reply from an HP
Consumer Care technician. E-mail support is available in
the languages listed at that website.
4 Contact your local HP dealer. If your digital camera has a
hardware failure, take it to your local HP dealer for a
solution. Service is free during your digital camera’s limited
warranty period.
5 Contact the HP Consumer Care Center for support by
phone. Please consult the following website to check the
details and conditions of phone support in your country/
region: www.hp.com/support. As a part of HP’s continuing
efforts to improve phone support information services, we
advise you to check the HP website on a regular basis for
new information regarding service features and delivery. If
you cannot solve the problem using the above options, call
HP while you are in front of your computer and digital
camera. For faster service, please be prepared to provide
the following information:
•
The digital camera’s model number (located on the front of the
camera)
• The digital camera’s serial number (located on the bottom of the
camera)
• The computer’s operating system
• The version of the digital camera software (located on the
camera’s CD label)
• Messages displayed at the time the situation occurred