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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
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Obtaining the Display Name from the Address Book
The MCU can be configured to replace the name of the dial-in participant as defined in the endpoint (site
name) with the name defined in the Address Book.
In this process, the system retrieves the data (name, alias, number or IP address) of the dial-in participant
and compares it first with the conference defined dial-in participants and if the endpoint is not found, it then
searches for the endpoint with entries in the address book. After a match is found, the system displays the
participant name as defined in the address book instead of the site name, in both the video layout and the
Collaboration Server Web Client/Manager.
The system compares the following endpoint data with the address book entries:
● For H.323 participants, the system compares the IP address, Alias, or H.323 number.
● For SIP participants, the system compares the IP address or the SIP URI.
Guidelines for Obtaining the Display Name from the Address Book
● Only Users with Administrator and Operator Authorization Levels are allowed to enable and disable
the Obtain Display Name from Address Book feature.
● This feature is supported for IPv4 participants only.
Enabling and Disabling the Obtain Display Name from Address Book Feature
The Obtain Display Name from Address Book option can be enabled for all participants connecting to the
MCU if the name of the participants are defined in the Address Book.
To enable or disable the Obtain Display Name from Address Book option:
1 On the Collaboration Server main menu bar, select Setup > Customize Display Settings >
Ongoing Conferences.