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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 360
When requiring or requesting operator assistance, the Collaboration Server management application
displays the following:
● The participant’s connection Status changes, reflecting the help request. For more information, see
table "Participants List Status Column Icons and Indications".
● The conference status changes and it is displayed with the exclamation point icon and the status
Awaiting Operator.
● The appropriate voice message is played to the relevant participants indicating that assistance will
be provided shortly.
The following icons and statuses are displayed in the Participant Status column:
Participants List Status Column Icons and Indications
When the Operator moves the participant to the Operator conference for individual assistance the
participant Status indications are cleared.
Participant Alerts List
The Participant Alerts list contains all the participants who are currently waiting for operator assistance.
Participants are automatically added to the Participants Alerts list in the following circumstances:
● The participant fails to connect to the conference by entering the wrong conference ID or conference
password and waits for the operator’s assistance
● The participant requests Operator’s Assistance during the ongoing conference
This list is used as reference only. Participants can be assisted and moved to the Operator conference or
the destination conference only from the Participants list of the Entry Queues or ongoing conference where
they are awaiting assistance.
Icon Status Indication Description
Awaiting Individual
Assistance
The participant has requested the operator’s
assistance for himself/herself.
Awaiting Conference
Assistance
The participant has requested the operator’s
assistance for the conference. Usually this means
that the operator is requested to join the conference.