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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 551
IVR Services Toolbar
The IVR Services toolbar provides quick access to the IVR Service definitions as follows:
Adding Languages
You can define different sets of audio prompts in different languages, allowing the participants to hear the
messages in their preferred language.
The Collaboration Server is shipped with a default language (English) and all the prompts and messages
required for the default IVR Services, conference and Entry Queues shipped with the system.
You can add languages to the list of languages for which different messages are downloaded to the MCU
and IVR Services are created. This step is required before the creation of additional IVR messages using
languages that are different from English, or if you want to download additional voice files to existing files in
one operation and not during the IVR service definition.
To add a language:
1 In the Collaboration Server Management pane, expand the Rarely Used list.
2 Click the IVR Services () entry.
IVR Toolbar buttons
Button Button Name Descriptions
New Conference IVR Service To create a new Conference IVR Service.
New Entry Queue IVR Service To create a new Entry Queue IVR Service.
Delete Service Deletes the selected IVR service(s).
Set Default Conference IVR
Service
Sets the selected Conference IVR Service as default. When
creating a new conference Profile the default IVR Service is
automatically selected for the Profile (but can be modified).
Set Default Entry Queue Service Sets the selected Entry Queue IVR Service as default. When
creating a new Entry Queue the default Entry Queue IVR
Service is automatically selected.
Add Supported
Languages
Adds languages to the IVR module, enabling you to download
voice prompts and messages for various languages.
Replace/Change Music File To replace the currently loaded music file that is used to play
background music, the MCU is shipped with a default music file.