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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 635
Installing the RMX Manager Application
The installation of the RMX Manager Application includes two main stages:
● Accessing or downloading the RMX Manager Installer
● INstalling the RMX Manager application
Accessing or downloading the RMX Manager Installer
The RMX Manager installer can be downloaded or accessed and installed on your workstations using one
of the following methods:
● Accessing the RMX Manager Application Installer Directly from the MCU
● Downloading the RMX Manager application from the Polycom web site at
http://www.polycom.com/support and installing it. The Installation procedure is the same as if you
have downloaded the application from the Login screen.
● Accessing the RMX Manager Installer from the Login screen
For information about Installing the RMX Manager for Secure Communication Mode see the
RealPresence Collaboration Server (RMX) 1500/2000/4000 Deployment Guide for Maximum Security
Environments, Download and Install the RMX Manager Onto a Workstation.
Upgrade Notes
• When upgrading the RMX Manager application, it is recommended to backup the MCU list using
the Export RMX Manager Configuration option. For more details, see Import/Export RMX
Manager Configuration.
• When upgrading the RMX Manager from a major version (for example, version 8.7.0) to a
maintenance version of that version (for example, 8.7.0.x), the installation must be performed from
the same MCU (IP address) from which the major version (for example, version 8.7.0) was
installed.
If you are upgrading from another MCU (different IP address), you must first uninstall the RMX
Manager application using Control Panel > Add or Remove Programs.
New RealPresence Collaboration Server Installation Note
When managing the RealPresence Collaboration Server, upgrade/install the latest MCU version and
then install the latest RMX Manager application.
The Collaboration Server Installation and First Entry Configuration must be completed before
installing the RMX Manager application. For more details, see the Polycom RealPresence
Collaboration Server (RMX) 1500/1800/2000/4000 Getting Started Guide, Software Installation.
Once the connection to the Collaboration Server unit is established and the Login window is
displayed, the RMX Manager application can be installed.