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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 618
6 Click the General tab.
The General dialog box lists messages that are played during the conference. These messages are
played when participants or the conference chairperson perform various operations or when a
change occurs.
7 To assign the appropriate audio file to the message type, click the appropriate table entry, in the
Message File column. A drop-down list is enabled.
8 From the list, select the audio file to be assigned to the event/indication.
9 Repeat steps 7 and 8 to select the audio files for the required messages.
10 For a gateway IVR Service, select the audio file for the following message types:
For gateway redial, ensure that the audio files for the gateway redial messages have been assigned.
Conference IVR Service Properties - Gateway General Voice Messages
Message Type Description
Enter Destination ID Prompts the calling participant for the destination number. Default message
prompts the participant for the conference ID (same message as in the Entry
Queue IVR Service).
Incorrect Destination
ID
If the participant entered an incorrect conference ID (in gateway calls it is the
destination number), requests the participant to enter the number again.
Dial Tone The tone that will be played to indicate a dialing tone, to let the calling participant
enter the destination number.