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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 361
The participants are automatically removed from the Participant Alerts list when moved to any conference
(including the Operator conference).
Audible Alarms
In addition to the visual cues used to detect events occurring on the Collaboration Server, an audible alarm
can be activated and played when participants request Operator Assistance.
Using Audible Alarms
The Audible Alarm functionality for Operator Assistance requests is enabled for each MCU in either the
Collaboration Server Web Client or RMX Manager.
The Audible Alarm played when Operator Assistance is requested is enabled and selected in the Setup >
Audible Alarm > User Customization. When the Audible Alarm is activated, the *.wav file selected in the
User Customization is played, and it is repeated according to the number of repetitions defined in the User
Customization.
If more than one Collaboration Server is monitored in the RMX Manager, the Audible Alarm must be enabled
separately for each Collaboration Server installed in the site/configuration. A different *.wav file can be
selected for each MCU.
When multiple Audible Alarms are activated in different conferences or by multiple MCUs, the Audible
Alarms are synchronized and played one after the other. It is important to note that when Stop Repeating
Alarm is selected from the toolbar from the Collaboration Server Web Client or RMX Manager, all activated
Audible Alarms are immediately halted.
For more details on Audible alarms and their configuration, see Audible Alarms.
Moving Participants Between Conferences
The Collaboration Server User can move participants between ongoing conferences, including the Operator
conference, and from the Entry Queue to the destination conference if help is required.
When moving between conferences or when a participant is moved from an Entry Queue to a conference
by the Collaboration Server user (after failure to enter the correct destination ID or conference password),
the IVR messages and slide display are skipped.
Move Guidelines
● Move is available only between CP conferences. Move is unavailable from/to Video Switching
conferences (Collaboration Server 1500/2000/4000 only).
● Move between conferences can be performed without an active Operator conference.
● When moving the conference chairperson from his/her conference to another conference, the source
conference will automatically end if the Auto Terminate When Chairperson Exits option is enabled
and that participant is the only conference chairperson.
● When moving the Operator to any conference (following assistance request), the IVR messages and
slide display are skipped.
● Participants cannot be moved from a Telepresence conference.