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7-3
Resolving Problems | 7-3
Print quality problems
Problem Solution
Your print has
banding or vertical
misalignment.
• Run a nozzle check and cleaning cycle. See page 6-1 for instructions.
• Align the print head, as described on page 6-4.
• To eliminate banding, choose 1440 dpi as your resolution.
• Deselect the High Speed setting in your printer software’s Advanced dialog box.
• Make sure the Media Type setting in the printer software is correct for the media
you’re printing on.
• If you’re using roll paper, make sure it’s correctly attached to the spindle. See
page 2-8 for instructions. If you’re using cut sheet media, make sure the printable
side is face up.
• The paper configuration setting is too thick (for non-EPSON media). Use the control
panel to select thinner paper. See page 2-18 for instructions.
• Check the Ink Out lights to see if you are low on ink. Replace ink cartridges if
necessary, as described on page 6-7.
Colors are incorrect or
missing.
• Make sure the Media Type setting in the printer software is correct for the media
you’re printing on.
• If you’re using roll paper, make sure it’s correctly attached to the spindle. See
page 2-8 for instructions. If you’re using cut sheet media, make sure the printable
side is face up.
• Run a nozzle check and cleaning cycle (see page 6-1).
• Make sure color settings in your application or printer software are correct.
Your print has gaps or
appears faint.
• Check the expiration date printed on each of the ink cartridges. If the cartridge is
too old, replace it as described on page 6-7.
• Make sure the Media Type setting in the printer software is correct for the media
you’re printing on.
• Run a nozzle check and cleaning cycle (see page 6-1).
• Check the Ink Out lights and replace ink cartridges if your ink supply is low, as
described on page 6-7.
• The paper configuration setting is too thick (for non-EPSON media). Use the control
panel to select thinner paper. See page 2-18 for instructions.
• The platen gap setting is too wide. Use the control panel to change the setting from
WIDE to AUTO. See page 2-13 for instructions.