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B-4 A-61588 July 2008
Packaging and
shipping guidelines
Purchaser must ship all warranty returns in a method that guarantees
full protection of the product from shipping damage. Failure to do so will
void the Kodak Scan Station warranty. Kodak advises the purchaser to
keep the original box and packing materials for storing or shipping.
Kodak is not responsible for issues related to shipping damage. The
purchaser must return only the Kodak Scan Station. Prior to shipment,
purchaser must remove and retain all “add-on” items, (i.e. adapters,
cables, software, manuals, etc.). Kodak accepts no responsibility for
these items and they will not be returned with the repaired or
replacement Kodak Scan Station. All products should be returned to
Kodak in the original shipping container, or an authorized packaging
box for the units being returned. Purchaser must install the shipping
restraint before the Kodak Scan Station is shipped. When the original
packaging is not available, contact Kodak’s Response Center at (800)
822-1414 for part numbers and replacement packaging ordering
information.
Return procedure Eligible purchasers seeking services for Kodak Scan Stations covered
under this Limited Warranty must obtain a Return Material Authorization
number (“RMA”) by calling (800) 822-1414 and within ten (10) business
days from the date of issuance of the RMA must return the Kodak Scan
Station to the address designated in the RMA at the end user’s own
expense and risk, in compliance with Kodak’s current Packaging and
Shipping Guidelines.
Any defective products or parts replaced by Kodak become the
property of Kodak.
Customer
responsibility
BY REQUESTING SERVICE, THE ELIGIBLE PURCHASER
ACKNOWLEDGES THE TERMS OF THE LIMITED WARRANTY,
INCLUDING THE DISCLAIMER AND LIMITATION OF LIABILITY
PROVISIONS. PRIOR TO SEEKING SERVICE, THE END USER
MUST BACK-UP ANY DATA OR FILES THAT MAY BECOME
DAMAGED OR LOST. KODAK IS, WITHOUT LIMITATION, NOT
RESPONSIBLE FOR LOST OR DAMAGED DATA OR FILES.
Warranty Service
descriptions
Eastman Kodak Company (Kodak) offers a range of service programs
to support its Limited Warranty and to assist with the use and care of
the Kodak Scan Station (“Service Methods”). A Kodak Scan Station
represents an important investment. Kodak Scan Stations provide the
productivity needed to stay competitive. The sudden loss of this
productivity, even temporarily, could seriously affect the ability to meet
commitments. Downtime can be very expensive, not just in the cost of
the repair but also in time lost. To help alleviate these problems, Kodak
may use one of the service methods listed below, depending upon
product type, in providing service under its Limited Warranty.