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7-2
7-2 | Troubleshooting
If this happens: Try this:
Your printout has horizontal
or vertical banding.
• Make sure your paper is loaded with the printable side in the correct orientation.
The printable side should be face-down in the tray or front manual feed slot; face
up in the rear manual feed slot.
• Make sure the
Media Type setting for your print job matches the paper you’re
using and the paper tray levers are set correctly. See Chapter 2 for more
information.
• Run a cleaning cycle. See page 6-1 for instructions.
• Align the print head. See page 6-7 for instructions.
• Check the
Ink Out
light to see if one of the cartridges is low on ink; then replace
the cartridge. See page 6-5 for instructions.
• Try using Automatic mode. See page 3-2 (Macintosh) or page 4-1 (Windows) for
instructions.
Your printout is faint,
blurry, or grainy, or colors
are incorrect or missing.
• Make sure the
Media Type setting for your print job matches the paper you’re
using and the paper tray levers are set correctly. See Chapter 2 for more
information.
• Make sure your paper is loaded with the printable side facing the correct way. The
printable side should be face-down in the trays or front manual feed slot; face-up
in the rear manual feed slot.
• Make sure the paper is not damp or damaged in any way.
• Try using Automatic mode, setting the Quality/Speed slider to
Quality
, make
sure the Ink setting is set to
Color
for color images, and your application is set for
color printing. See page 3-2 (Macintosh) or page 4-1 (Windows) for instructions.
If you’re printing a high-resolution image, also turn off PhotoEnhance and check
if you’re using a special effect that alters image colors, such as Sepia.
• Run a cleaning cycle. See page 6-1 for instructions.
• Check the Ink Out
light to see if one of the cartridges is low on ink; then replace
the cartridge. See page 6-5 for instructions.
• Align the print head. See page 6-7 for instructions.