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7-6
7-6 | Troubleshooting
Solving Paper Problems
You can avoid most paper handling problems by doing the following:
•
Use smooth, high-quality papers designed for ink jet printers, and make
sure they meet the specifications in Appendix A.
•
Make sure the paper is dry and flat before loading it.
•
Follow all loading and handling instructions included with the paper
and in Chapter 2.
If you have problems with paper feeding, paper jams, or ejected paper, check
here for solutions.
If this happens: Try this:
Paper doesn’t feed correctly
from one of the paper trays,
or more than one sheet feeds
at a time.
Remove the stack of paper from the tray, and check that the paper:
• Isn’t curled or creased.
• Isn’t too thick or thin (see Appendix A).
• Isn’t overloaded in the feeder. See Chapter 2 for guidelines.
• Isn’t stuck together.
• Isn’t jammed inside the printer. If the
Paper Out
light is flashing, paper may be
jammed. See page 2-10.
Then reload the paper, making sure that:
• The edge guides fit the paper’s width snugly, but not too tight.
• You fan the paper stack and tap it on a flat surface to even the edges.
• You load paper in the appropriate paper path. See Chapter 2 for guidelines.
• You use a support sheet under the paper stack, if necessary. See page 2-3 for
guidelines.
Single sheets don’t feed from
one of the manual feed slots.
• Make sure the paper isn’t too thick or too thin, curled, or folded.
• Make sure you insert the sheet into the slot until it meets resistance.
• Make sure the correct
Paper Source
setting is selected in your printer software.
See Chapter 3 (Macintosh) or Chapter 4 (Windows) for instructions.