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Troubleshooting
210
9
Network Difficulties 9
Cannot start Remote
Setup.
The machine is turned off.
The machine is not connected to
your computer.
The machine is in Sleep Mode.
An error is occurring.
The machine is scanning.
The machine is being configured
from the machine's Control Panel.
Turn on the machine and then try again.
Connect the machine to your computer and then
try again.
Press or open the Top Cover, and then
try again.
Clear all errors and then try again.
Wait until scanning has finished and try again.
Stop configuring the machine from the Control
Panel.
Difficulty Suggestions
Cannot scan over the network. Make sure that your machine is powered on and is online and in Ready mode.
Check the current network settings.
See Troubleshooting in the Network User’s Guide.
The network scanning feature does
not work.
(Windows
®
users)
It is necessary to configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, enter the
information below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Refer to the instruction manual that came with your third-party Security/Firewall
Software or contact the software manufacturer.
(Macintosh users)
Re-select your machine in the Device Selector application from the model list
in ControlCenter2.
The Brother software cannot be
installed.
(Windows
®
users)
If the Security Software warning appears on the computer screen during the
installation, change the Security Software settings to permit the Brother
product setup program or other program to run.
(Macintosh users)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it and then install the Brother software.
Cannot connect to wireless network. Check the wireless network settings.
Reset the network settings. See Reset the Machine on page 215.
Difficulty Cause Suggestions