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3-52 Diagnostic Tools
Hardware Requirements
To use this level of ASR-2 over a modem, you need the following:
■ Compaq modem or optional Hayes compatible modem
■ System Configuration Utility and Diagnostics Utility installed on the system partition of
the hard drive
■ ASR-2 configured to load Compaq Utilities after restart
You can also run Compaq Utilities remotely over an IPX or IP network using the Network
feature:
■ To use Compaq Utilities on an IPX network, you must have Compaq Insight Manager 2.0
or later or an NVT (Novell Virtual Terminal) Terminal Emulator with VT100 or ANSI
terminal capabilities.
■ To use Compaq Utilities on an IP network, you must have Compaq Insight Manager 2.10
or later, or a Telnet Terminal Emulator with VT100 or ANSI capabilities.
If you are notified that ASR-2 restarted the server and you have restarted to Compaq Utilities,
use the Inspect Utility or Compaq Insight Manager to view the critical error in the Critical Error
Log. Run Diagnostics to diagnose and resolve the problem.
You can configure ASR-2 to restart the server into Compaq Utilities to diagnose the critical
error, or to start the operating system to return the server to operational status as rapidly as
possible.
When you enable ASR-2 to start the operating system, the server tries to start from the primary
partition. In this mode, ASR-2 can page you if a critical error occurs, but you cannot access
Compaq Utilities.
When you enable ASR-2 to start Compaq Utilities, your server restarts after a critical error and
loads Compaq Utilities from the system partition on the hard drive.
You can configure your server to start Compaq Utilities in four different ways:
■ Without remote console support; for example, to run Compaq Utilities from the server
console only
■ With remote console support using modems for dial-in access
■ With remote console support using a modem to dial a predetermined telephone number
■ With remote console support through a network connection (IP or IPX)