Filter
Top Products
15 Front-panel error messages
Occasionally you may see one of the following messages appear on the front-panel display. If so, please
follow the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct response,
contact HP Support. See
Contact HP Support on page 154.
Table 15-1 Text messages
Message Recommendation
[Color] cartridge has expired Replace the cartridge. See Handling ink cartridges and
printheads on page 81.
[Color] cartridge is missing Insert a cartridge of the correct color. See Handling ink
cartridges and printheads on page 81.
[Color] cartridge is out of ink Replace the cartridge. See Handling ink cartridges and
printheads on page 81.
[Color] printhead #[n] error: not present Insert the correct printhead. See Handling ink cartridges and
printheads on page 81.
[Color] printhead #[n] error: please remove Remove the incorrect printhead and insert a new printhead of
the correct type (color and number). See
Handling ink
cartridges and printheads on page 81.
[Color] printhead #[n] error: replace Remove the non-functional printhead and insert a new
printhead. See
Handling ink cartridges and printheads
on page 81.
[Color] printhead #[n] error: reseat Remove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead.
See
The front-panel display recommends reseating or
replacing a printhead on page 139.
[Color] printhead #[n] out of warranty The printhead's warranty has ended, because of the length of
time it has been in operation or because of the volume of ink
used. See Legal Information.
[Color] printhead #[n] warranty warning The printhead's warranty may be invalidated by the use of the
wrong kind of ink. See Legal Information.
IO error Restart the printer. If the problem persists, contact HP Support.
See
Contact HP Support on page 154.
IO warning Try again; if the problem persists, contact HP Support. See
Contact HP Support on page 154.
Paper advance calibration pending Perform paper advance calibration. See Recalibrate the paper
advance on page 118.
Paper too small to print paper advance calibration Unload paper and load larger paper.
Paper too small to scan paper advance calibration Unload paper and load larger paper.
Printhead alignment error: paper too small Unload paper and load larger paper.
150 Chapter 15 Front-panel error messages ENWW
Front-panel errors