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Corrective action .............................................................................................................. 135
If you still have a problem ................................................................................................................. 136
13 Troubleshooting ink cartridge and printhead issues
Cannot insert an ink cartridge .......................................................................................................... 138
Ink cartridge status messages .......................................................................................................... 138
Cannot insert a printhead ................................................................................................................. 138
The front-panel display recommends reseating or replacing a printhead ........................................ 139
Clean the printheads ........................................................................................................................ 139
Clean the printhead drop detector .................................................................................................... 140
Align the printheads .......................................................................................................................... 142
Reinsert printheads procedure ........................................................................................ 143
Image Quality Maintenance menu procedure .................................................................. 143
Scanning errors during alignment .................................................................................... 144
Printhead status messages .............................................................................................................. 144
14 Troubleshooting general printer issues
The printer does not print ................................................................................................................. 146
The printer seems slow .................................................................................................................... 146
Communication failures between computer and printer ................................................................... 146
Cannot access the HP Printer Utility ................................................................................................ 147
Some Color Center options are unavailable ..................................................................................... 147
Cannot access the Embedded Web Server ..................................................................................... 147
Automatic file system check ............................................................................................................. 148
No output when printing from Microsoft Visio 2003 .......................................................................... 148
Unavailable driver features when printing from QuarkXPress ......................................................... 148
Printer alerts ..................................................................................................................................... 149
15 Front-panel error messages
16 HP Customer Care
Introduction ....................................................................................................................................... 153
HP Professional Graphics Services ................................................................................................. 153
Knowledge Center ........................................................................................................... 153
HP Start-Up Kit ................................................................................................................ 153
HP Care Packs and Warranty Extensions ....................................................................... 153
HP Installation .................................................................................................................. 154
HP Proactive Support ....................................................................................................................... 154
Contact HP Support ......................................................................................................................... 154
Telephone number ........................................................................................................... 155
17 Printer specifications
Functional specifications .................................................................................................................. 157
Physical specifications ..................................................................................................................... 158
Memory specifications ...................................................................................................................... 158
Power specifications ......................................................................................................................... 158
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