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HP Care Packs and Warranty Extensions include remote support. On-site service is also provided if
necessary, with two alternative response-time options.
●
Next business day
●
Same business day, within four hours (may not be available in all countries)
For more information on HP Care Packs, please visit
http://www.hp.com/go/lookuptool/.
HP Installation
The HP Installation service unpacks, sets up and connects the printer for you.
This is one of the HP Care Pack services; for more information, please visit
http://www.hp.com/go/
lookuptool/.
HP Proactive Support
HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and
resolving printer issues before they become problems for you. HP's Proactive Support tool is designed
to help businesses of all sizes reduce support costs and maximize productivity—all with the click of a
mouse.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control
of your printing environment—with a clear focus on maximizing the value of your investment, increasing
printer uptime and reducing printer management costs.
HP recommends that you enable Proactive Support right away to save you time and prevent problems
before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for
software and firmware updates.
You can enable Proactive Support in the HP Printer Utility, where you can specify the frequency of
connections between your computer and HP's Web server, and the frequency of diagnostic checks. You
can also choose to run the diagnostic checks at any time.
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Under Windows, there are two ways of accessing HP Proactive Support from the HP Printer Utility.
◦
Select Tools > HP Proactive Support.
◦
Click near the bottom of the window where you see the text HP Proactive Support is
disabled on your system.
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Under Mac OS, select Information > Printer Status > Printer Details. The HP Printer Monitor
will open. Select Preferences > Monitoring > HP Proactive Support.
If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the
problem and recommend a solution. In some cases, the solution may be applied automatically; in other
cases, you may be asked to perform some procedure to solve the problem.
See also
Access the HP Printer Utility on page 19.
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
●
Review the troubleshooting suggestions in this guide.
●
Review the relevant driver documentation.
154 Chapter 16 HP Customer Care ENWW
HP Customer Care