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Message Recommendation
Replace [color] cartridge Replace the cartridge. See Handling ink cartridges and
printheads on page 81.
Reseat [color] cartridge Remove and reinsert the same cartridge. See Handling ink
cartridges and printheads on page 81.
Update: failed. Invalid file Make sure that you have selected the correct firmware update
file. Then try again to perform the update.
Table 15-2 Numerical error codes
Error code Recommendation
52:01 The printer needs internal cleaning. See Clean the printhead drop detector on page 140. If the
problem persists, contact HP Support. See
Contact HP Support on page 154.
61:01 The file format is wrong and the printer cannot process the job. The printer expects jobs to be
sent in PCL3 format.
62, 63, 64, 65, 67 Check that the printer cables are well connected and the USB cable is of good quality. Try again
to print the same file. Make sure you are using the correct driver for your printer. Update your
printer's firmware. See
Update the firmware on page 98.
74.1 Try the firmware update again. If possible, try to update over a network if the USB update failed.
Do not try to use your computer while the update is in progress. If the problem persists, contact
HP Support. See
Contact HP Support on page 154.
75 A printer maintenance kit is required. See Printer maintenance kits on page 99.
78 You may be trying to print borderless on a paper type that does not support it. See Print with
no margins on page 49.
79 Restart the printer. If the problem persists, update your printer's firmware. See Update the
firmware on page 98. If the problem still persists, contact HP Support. See Contact HP
Support on page 154.
81, 86, 87 There may be a paper jam. See The paper has jammed on page 115. If the problem persists,
contact HP Support. See
Contact HP Support on page 154.
94, 94.1 Restart color calibration. See Color calibration on page 60.
98 There may be a printhead problem. See Troubleshooting ink cartridge and printhead issues
on page 137.
any other codes Restart the printer. If the problem persists, contact HP Support. See Contact HP Support
on page 154.
Table 15-1 Text messages (continued)
ENWW 151
Front-panel errors