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The paper cannot be loaded successfully ........................................................................................ 112
Unsuccessful roll load ...................................................................................................... 112
Unsuccessful sheet load .................................................................................................. 112
Paper loading error messages ......................................................................................... 113
The paper type is not in the driver .................................................................................................... 113
Black ink is easily removed when touched ...................................................................... 114
After printing, the paper has wrinkles or there is too much ink ........................................ 114
The paper has jammed .................................................................................................................... 115
Prints do not fall neatly into the basket ............................................................................................. 117
The sheet stays in the printer when the print has been completed .................................................. 117
The paper is cut when the print has been completed ....................................................................... 117
The cutter does not cut well ............................................................................................................. 117
The roll is loose on the spindle ......................................................................................................... 118
A strip stays on the output tray and generates jams ........................................................................ 118
Recalibrate the paper advance ........................................................................................................ 118
Recalibrating the paper advance procedure .................................................................... 119
Return to default calibration ............................................................................................. 119
12 Troubleshooting print-quality issues
General advice ................................................................................................................................. 121
Print quality troubleshooting wizard .................................................................................................. 121
Horizontal lines across the image (banding) .................................................................................... 122
The whole image is blurry or grainy ................................................................................................. 123
The paper is not flat .......................................................................................................................... 123
The print is scuffed or scratched ...................................................................................................... 124
Ink marks on the paper ..................................................................................................................... 124
Horizontal smears on the front of coated paper ............................................................... 124
Ink marks on the back of the paper ................................................................................. 125
Vertical dotted or dashed lines on the print ...................................................................................... 125
Vertical continuous lines on the print ................................................................................................ 126
Edges of objects are stepped or not sharp ....................................................................................... 126
Edges of objects are darker than expected ...................................................................................... 126
Bronzing ........................................................................................................................................... 127
Horizontal lines at the end of a cut sheet print ................................................................................. 127
Vertical lines of different colors ........................................................................................................ 127
White spots on the print .................................................................................................................... 127
Colors are inaccurate ....................................................................................................................... 128
Color accuracy using EPS or PDF images in page layout applications ........................... 128
The image is incomplete (clipped at the bottom) .............................................................................. 129
The image is clipped ........................................................................................................................ 129
Some objects are missing from the printed image ........................................................................... 130
Lines are too thick, too thin or missing ............................................................................................. 130
Lines appear stepped or jagged ....................................................................................................... 131
Lines print double or in the wrong colors .......................................................................................... 131
Lines are discontinuous .................................................................................................................... 132
Lines are blurred .............................................................................................................................. 133
The Image Diagnostics Print ............................................................................................................ 133
ENWW vii