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Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,
providing comprehensive, proven support expertise and new technologies to give you unique end-to-
end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair
and exchange services, phone and Web support, software updates and self-maintenance services. To
find out more about HP Customer Care, please visit us at:
http://www.hp.com/go/graphic-arts/
or call us on the telephone (see
Contact HP Support on page 154). To register your warranty:
http://register.hp.com/
HP Professional Graphics Services
For further information on all the services described in this section, please visit http://www.hp.com/go/
pgs/.
Knowledge Center
Enjoy a world of dedicated services and resources to ensure you always get the best performance from
your HP Designjet products and solutions.
Join the HP community at the Knowledge Center, your large-format printing community at
http://www.hp.com/go/z3200/knowledgecenter/ for 24×7 access to:
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Multimedia tutorials
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Step-by-step how-to guides
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Downloads — the latest printer firmware, drivers, software, paper presets, etc.
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Technical support — online troubleshooting, customer care contacts and more
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Workflows and detailed advice for completing various printing tasks from particular software
applications
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Forums for direct contact with the experts, both HP and your colleagues
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Warranty tracking online, for your peace of mind
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Latest product information — printers, supplies, accessories, software, etc.
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Supplies Center for all you need to know about ink and paper
By customizing your registration for the products you have purchased and your type of business, and
by setting your communication preferences, you decide the information you need.
HP Start-Up Kit
The HP Start-Up Kit is the CD that comes with your printer; it contains the printer's software.
HP Care Packs and Warranty Extensions
If you would like to extend your printer's warranty beyond the standard period, two methods are available.
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An HP Care Pack provides support for a three-year period. You can buy it when you buy the printer,
or for a short time afterwards.
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A one-year Warranty Extension can be bought at any time.
ENWW Introduction 153
HP Customer Care