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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 1079
The following table lists these active alarms:
ICE Environment - Collaboration Server Active Alarms
Active Alarm Phase Alarm Displayed When Troubleshooting
ICE failure: Failed to
register with OCS.
Check the
Collaboration Server
Server Name.
Registration The Collaboration Server did
not receive a confirmation
response from the OCS to the
Registration request.
• Check that the Collaboration
Server Name in IP Network
Service - SIP Advanced is
identical to the User name
defined for the Collaboration
Server in the OCS Active
Directory.
• Make sure that the Collaboration
Server user is defined in the OCS
Active Directory.
ICE failure: Failed to
subscribe with the
OCS, therefore the A/V
Edge Server URI was
not received.
Subscribe The Collaboration Server did
not receive a confirmation
response from the OCS to the
Subscription request.
The Subscription is required
for obtaining the A/V Edge
Server URI which is followed
by the notify message
containing the credentials).
ICE failure: The Notify
message containing the
A/V Edge Server URI
was not received
Notify The Notify message
containing the A/V Edge
Server URI was not received
by the Collaboration Server.
ICE failure: Received
Notification does not
contain URI.
Notify The notify message that was
sent from the A/V Edge Server
does not contain the A/V Edge
server URI.
Verify the A/V Edge server is
configured in the OCS.
ICE failure: No
response from the A/V
Edge Server to the
Collaboration Server
Service Request
Service The Collaboration Server did
not receive a confirmation
response from the A/V Edge
Server to the Service request.
ICE failure: Received
Service message does
not contain the
Credentials.
Service The Service message
response does not contain the
Credentials.
ICE failure:
A/V Edge server URI
cannot be resolved
Service The Collaboration Server
failed to resolve The remote
address of the Edge server
URI.