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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 571
27 To modify the DTMF code or permission:
a In the DTMF Code column, in the appropriate entry enter the new code.
b In the Permission column, select from the list who can use this feature (Everyone or just the
Chairperson).
28 Click the Operator Assistance tab.
The Operator Assistance dialog box opens.
29 Select Enable Operator Assistance to enable operator assistance when the participant requires or
requests help during the connection process to the conference or during the conference.
• Do not change the DTMF code of the Touch Control Prefix (*#).
The Polycom® Touch Control device is only supported with MPM+ and MPMx media cards.
For more information see the Polycom® Touch Control User Guide.
• If during the ongoing conference the Show Number of Participants DTMF option (default DTMF
*88) is used, when the displayed number of participants is removed, the message overlay text is
also removed.
By default, the Secure, Unsecure Conference and Show Number of Participants options are enabled
in the Conference IVR Service. These options can be disabled by removing their codes from the
Conference IVR Service.
• To disable the Text Indication option in the DTMF Code column, clear the DTMF code (*88) of
Show Number of Participants from the table.
• To disable the Secure Conference options, in the DTMF Code column, clear the DTMF codes of
both Secured Conference (*71) and Unsecured Conference (#71) from the table.
The Operator Assistance option is disabled in SVC conferences.