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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 574
4 Click the Welcome tab.
The New Entry Queue IVR Service - Welcome dialog box opens.
5 Define the appropriate parameters. This dialog box contains options that are identical to those in the
Conference IVR Service - Welcome Message dialog box. For more information about these
parameters, see New Conference IVR Service Properties - Conference Chairperson Options and
Messages.
6 Click the Conference ID tab.
DTMF Delimiter The interaction between the caller and the system is done via touch-tone
signals (DTMF codes). Enter the key that will be used to indicate a DTMF
command sent by the participant or the conference chairperson. Possible keys
are the pound key (#) or star (*).
If the files were not uploaded prior to the definition of the IVR Service or if you want to add new audio
files, click Add Message File to upload the appropriate audio file to the Collaboration Server.
Entry Queue IVR Service Properties - Global Parameters
Option Description