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RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator’s Guide
Polycom®, Inc. 418
● Supported in H.323 and SIP environments.
● The duration of the icon display cannot be modified.
Participant Alerts List
The Participant Alerts list contains all the participants who are currently waiting for operator assistance.
Participants are automatically added to the Participants Alerts list in the following circumstances:
● The participant fails to connect to the conference by entering the wrong conference ID or conference
password and waits for the operator’s assistance.
● The participant requests Operator’s Assistance during the ongoing conference.
This list is used as reference only. Participants can be assisted and moved to the Operator conference or
the destination conference only from the Participants list of the Entry Queues or ongoing conference where
they are awaiting assistance.
The participants are automatically removed from the Participant Alerts list when moved to any conference
(including the Operator conference).
Participant Level Monitoring
In addition to conference information, you can view detailed information regarding the status and
parameters of each listed participant, using the Participant Properties dialog box. Participant properties
can be displayed for all participants currently connected to a conference and for defined participants that
have been disconnected.
The table below lists the tabs in the Participant Properties dialog box, as viewed by each user type, for
each participant connection types.
Properties differ for IP and ISDN/PSTN participants.
SIP SVC-based participant properties are similar to SIP AVC-based participant properties.
Participant monitoring - Tab list per participant connection type and user
Tab Name
Admin Chairperson Operator
AVC H.323 AVC/SVC SIP AVC H.323 AVC/SVC SIP AVC H.323 AVC/SVC SIP
General
Advanced
Information
Media Sources
H.245