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Troubleshooting and Support
Problems and Solutions
Problem Possible cause Solution
The camera
does not
turn on.
The battery is
functioning
incorrectly, is
dead, is
installed
incorrectly,
is missing, or is
the wrong type.
• The charge in the battery
could be low or completely
drained. Try installing a new
or recharged battery.
• Ensure that the battery is
inserted correctly (see
page 13).
• Ensure that you are using the
correct type of battery. For
best results, use only a
rechargeable HP Photosmart
R07 Lithium Ion battery for
HP Photosmart R-series
cameras (L1812A/L1812B)
or a disposable
Duracell®
CP1 battery.
If you are using
an optional
HP AC power
adapter, it is
not connected
to the camera,
or is not
plugged into a
power outlet.
Ensure that the HP AC power
adapter is connected to the
camera and is plugged into a
working electrical outlet.
The optional
HP AC power
adapter is not
functioning
correctly.
Ensure that the HP AC power
adapter is not damaged or
defective and is plugged into a
working electrical outlet.