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Troubleshooting and Support
Printer error. There is a
problem with the
printer.
Turn the printer off, then on
again. Press the
button on the camera.
Complete the print request
again.
Unable to
communicate with
printer.
There is no
connection
between the
camera and
printer.
• Check that the printer
is turned on.
• Make sure the cable is
connected between the
printer and the camera
or the optional
HP Photosmart R-series
dock. If that does not
work, turn off the
camera and disconnect
it from the USB cable.
Turn the printer off and
then on again. Re-
connect the camera
and turn it on.
Printer top cover
is open.
The printer is
open.
Close the top cover of the
printer.
Incorrect or
missing print
head.
The print head is
the incorrect
model or is
missing.
Install a new print head,
turn the printer off, then
turn it back on.
Printer ink cover
is open.
The printer ink
cover is open.
Close the ink cover.
Incorrect or
missing print
cartridge.
The printer
cartridge is the
incorrect model
or is missing.
Install a new printer
cartridge, turn the printer
off, then turn it back on.
Message Possible cause Solution