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Troubleshooting and Support
Cannot Connect
To Product
(continued)
The camera is
set to the Digital
Camera setting
in the USB
Configuration
sub-menu of the
Setup Menu, but
the computer
cannot
recognize the
camera as a
digital camera.
Change the USB
Configuration setting to
Disk Drive in the Setup
Menu (see
page 129).
This allows the camera to
appear as another disk
drive on the computer so
that you can easily copy
the image files from the
camera to the computer
hard drive.
The camera is
connected to the
computer
through a USB
hub, and your
USB hub is not
compatible with
the camera.
Connect the camera
directly to a USB port on
the computer.
You are using
the
HP Photosmart R-
series dock and
forgot to press
the Save/Print
button.
Press the Save/Print button
on the dock.
The optional
memory card
that is installed is
locked.
Switch the locking tab on
the memory card to the
unlocked position.
Message Possible cause Solution