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VK Troubleshooting
Cannot log into a Storage Server from a Viewer.
Situation You cannot log into a Storage Server from a Viewer.
Solution Check the following:
• The login user name and password are correct.
• The network between the server and the Viewer has no problem.
• The IP address of the server to which you want to login is correct.
• The ping command succeeds for the server from the Viewer.
• When the proxy is configured in Internet Explorer, change the settings to
exclude the VK server.
Cannot view live video.
Situation You cannot view live video.
Solution Check the following:
• If “Could not connect to camera” is displayed in the Video Window, check
whether the power source of the Camera Server and the network have no
problem.
• An error is displayed in the Timeline in the Viewer.
➝ If “Connect to <Camera Server IP Address>: Error Occurred” is displayed,
check whether the power source of the Camera Server and the network
have no problem.
• The screen goes black when layout is switched, but video is displayed after
a few seconds.
➝ Too many Camera Servers that exceed the performance of your PC are
displayed in the Viewer, or a live frame rate that exceeds the performance
of your PC is set. Reduce the number of Camera Servers to be displayed,
or decrease the live frame rate.
When a layout sequence is running in the Viewer, the Video Window suddenly goes
black and video of the Camera Server cannot be displayed.
Situation When a layout sequence is running, the Video Window goes black and video
of the Camera Server cannot be displayed.
Solution When many Camera Servers are placed in one layout and a layout sequence
is run in a short time, system resources required for communication may run
short. Reduce the number of Camera Servers to be displayed in a layout, or
make the switching interval for layout sequences longer.
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