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Troubleshooting
VK Troubleshooting
Viewer operation seems to slow down.
Situation Viewer operation slows down.
Solution The performance of a Viewer depends largely on CPU specifications and
graphics specifications of the PC on which the Viewer is installed. When
Viewer operation slows down, try to reduce the number of Camera Servers to
be displayed or decrease a live frame rate. If the video quality of Camera
Servers is set high or the resolution is set to VGA, processing may take a long
time because the size of image data is large. In this case, review the video
quality or video size in the Camera Server settings.
Timeline
The Playback controls are inactive.
Situation You have clicked any of the Playback controls but nothing happens.
Solution Move the Playhead away from the Live position. Playback controls will then be
active. A Video Window needs to be selected for playback. Also, the nudge
buttons (➝ P. 204) and the Extract Video button (➝ P. 211) are enabled only
when one Video Window is selected.
Extract Video
Cannot save video as no data could be found.
Situation You have attempted to extract video, but an error message appears stating
that no video can be found in the selected segment.
Solution Check that the selected segment of video has recorded footage (➝ P. 210).
Scheduling and Recording
Cannot initiate Record Now on a camera.
Situation You have selected a Video Window to initiate Record Now, but the menu
option is not available.
Solution In the Edit Camera Server dialog of the Configuration and Preferences
screen, Do not Record is probably set for the Camera Server. Change the
option to enable recording to the Storage Server (➝ P. 95).
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