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Chapter 12 149
Troubleshooting
When You Connect to a Computer Running Windows XP, the Screen
Shows the Warning Message “This device can perform faster” or “High-
SPEED USB Device Plugged into non-High-SPEED USB Hub”
Problems Scanning
Scanner won’t work
ScanGear MP won’t start
Cause Action
You connect to a computer that does
not support USB 2.0 Hi-Speed.
Your environment is not fully compatible with USB 2.0.
See “Printing Speed is Slow / USB 2.0 Hi-Speed Connection Does Not
Work” on page 148.
Cause Action
The machine is not recognized by
the computer.
Restart the computer.
This may enable the computer to recognize the machine.
Cause Action
Scanner driver (ScanGear MP) not
installed.
Set the Setup CD-ROM and install the software.