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Chapter 12 163
Troubleshooting
If You Cannot Resolve the Problem
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the
Canon Customer Care Center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Before contacting the Canon Customer Care Center, confirm the following:
z Product name: PIXMA MP800R
z Serial number: written on label inside machine
z Details of the problem
z What you tried to solve the problem, and what happened
Caution
Attempts by customers to repair or take apart the machine will invalidate any warranty regardless of
whether the warranty has expired.
Note
If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power
cord from the outlet and contact the Canon Customer Care Center. Never attempt to repair or
disassemble the machine yourself.